FAQ

Have a question that's apparently not a "frequent" one? Ask me here.

Do you have a sizing guide?

Yep! Here.

Do you only embroider text messages?

Nope! It doesn’t have to be a text message, that was just the first shtick that came to mind. Any words will do, but for optimal aesthetic I suggest you keep it short and sweet: 40 characters for sweatshirts and 30 characters for tees. Emoji capability is a work-in-progress—stay tuned!

 

Do you only embroider T-shirts and sweatshirts?

You can embroider anything if you are willing to try hard enough, but I settled on easy, breezy t-shirts and jumpers because the thicker material increases the lifespan of the embroidery (and who doesn't love a cozy, universally flattering sweatshirt?). If you have a special request or commission, hit me up and we’ll chat it out.

 

What is your shipping policy?

As soon as your order is completed, it will be wrapped in organic brown paper and carbon neutral twine and handed off to a free-range carrier pigeon.

Just kidding. After a year in the UK, I am now based in Austin, Texas—so orders will be shipped out with USPS. I will send you your tracking information as soon as your package leaves my hands. For orders outside the US, please keep in mind that customs has a mind of its own, so shipping time may vary.

What's your deal with returns?

Custom orders can not be returned or exchanged due to the uniqueness of the order. But if something is incorrect—apologies! Give me an earful through our contact form and I will do my best to make amends.  

 

How do I wash my Read Receipt?

All the jumpers and tees are hand-embroidered to your specification—so exact care directions vary. Generally, your parents' instructions to wash with like colors is good; even better if you hand wash with your delicate detergent. I then recommend air drying to minimize damage to both your sweatshirt and the planet. More specific instructions here.

 

Do you take rush orders or special requests?

I want you to have your dream sweatshirt right now, too, but I’m limited to how many my delicate fingers can put together at a time. I also need to make sure that everything that leaves my hands is up to my standards. If it's an embroidery emergency (what other kind of emergency is there, really), either note it on the checkout form (there’s a prompt for ideal delivery date!) or shoot me a note through our contact form and I will see what I can do. 

xx Chantal