Have a question that's apparently not a "frequent" one? Ask us here.
Do you have a sizing guide?
Do you only embroider text messages?
Nope! It doesn’t have to be a text message, that was just the first shtick that came to mind. Any words will do, but for optimal aesthetic we suggest you keep it short and sweet: 40 characters for sweatshirts and 30 characters for tees. Emoji capability is a work-in-progress—stay tuned!
Do you only embroider T-shirts and sweatshirts?
You can embroider anything if you are willing to try hard enough, but we settled on easy, breezy t-shirts and jumpers because the thicker material increases the lifespan of the embroidery (and who doesn't love a cozy, universally flattering sweatshirt?). If you have a special request or commission, hit us up and we’ll chat it out.
What is your shipping policy?
As soon as your order is completed, it will be wrapped in organic brown paper and carbon neutral twine and handed off to a free-range carrier pigeon.
Just kidding. After a year in the UK, we are now currently based in Austin, Texas—so orders will be shipped out with USPS. We will send you your tracking information as soon as your package leaves our hands. For orders outside the US, please keep in mind that customs has a mind of its own, so shipping time may vary.
What's your deal with returns?
Custom orders can not be returned or exchanged due to the uniqueness of the order. But if something is incorrect—apologies! Give us an earful through our contact form and we will do our best to make amends.
How do I wash my Read Receipt?
All our jumpers and tees are hand-embroidered to your specification—so exact care directions vary. Generally, your parents' instructions to wash with like colors is good; even better if you hand wash with your delicate detergent. We then recommend air drying to minimize damage to both your sweatshirt and the planet. More specific instructions here.
Do you take rush orders or special requests?
We want you to have your dream sweatshirt right now, too, but we're limited to how many our delicate fingers can put together at a time. We also need to make sure that everything that leaves our hands is up to our standards. If it's an embroidery emergency (what other kind of emergency is there, really), either note it on the checkout form (there’s a prompt for ideal delivery date!) or shoot us a note through our contact form and we will see what we can do.